Hey there! 👋
We’re CXCo, & we craft customer experiences that make a difference.
You probably wouldn’t be here if you were perfectly happy with how your CX was going. So…
Bringing Your Business to Life
CX Design & Strategy
We craft seamless customer experiences that align with your brand and goals, improving engagement across every touchpoint.
User Experience (UX) Optimisation
From website interfaces to app usability, we work with you to design intuitive and user-friendly experiences that delight your customers and keep them coming back.
Complaints Handling
Our complaint management framework ensures that customer concerns are addressed pragmatically, swiftly and effectively.
Business Intelligence (BI) & Analytics
Leverage data to make informed decisions. We provide insights through powerful BI tools, helping you understand customer behaviour and improve CX strategies.
Customer Service Excellence
We provide best practices, training, and frameworks that elevate your customer service teams to deliver consistent, high-quality support.
Artificial Intelligence (AI) Solutions
Automate and enhance customer interactions with AI-driven tools, from chatbots to predictive analytics, that ensure efficient and personalised service.
Training & Development
Comprehensive and bespoke training programmes that equip your team with the skills and knowledge they need to excel in customer service, CX, and digital transformation.
Customer Journey Mapping
Gain a deeper understanding of your customers’ experiences. We map out every touchpoint to identify areas for improvement, potential blockages and innovation.
CRM Implementation & Optimisation
Leverage the power of CRM to manage customer relationships effectively, streamline communication, and personalise customer interactions across multiple channels.
Employee Experience & Agent Stress Management
Empower your employees with programmes that enhance job satisfaction and reduce stress, ensuring they deliver their best in every customer interaction.
CX Measurement Metrics
(NPS & CSAT)
Measure and improve customer satisfaction with our expertly designed CSAT and NPS frameworks, ensuring that your strategies deliver tangible results.
Omnichannel Integration
Unify your communication channels to offer a consistent and seamless customer experience, whether online, in-store, social media or over the phone. Making your dream experience a reality.
A Little About Us
While we love a good workshop as much as anyone, we believe that the real magic happens when the talking ends and the doing begins. Our mission is simple: deliver results that make a difference to your customers and your bottom line.
Whether it’s designing seamless customer journeys, improving response times, or implementing cutting-edge technology, we’re here to roll up our sleeves and get things done.
No fluff, no endless meetings—just practical, hands-on solutions that transform your customer experience.
Our Portfolio Highlights
UX Design
July 4, 2024
Customer Journey Mapping
September 5, 2024
Contact Centre Optimisation
September 6, 2023
Technology Implementation
September 7, 2023
Customer Data
September 8, 2023
Agent Training
September 22, 2023
Have a CX Problem to Solve?
Have a project in mind or just want to chat? Reach out and let’s create something amazing!
Happy Clients , Happy Customers
“Working with CXCo was a game-changer”
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Nathan Reed
Product Manager
“Brought our brand to life”
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Liam Davis
Financial Analyst
Let’s Review Your CX Together!
Whether you’re launching your first project or looking to refine your existing journey, we’ve got the perfect plan to fit your needs and budget. Let’s create something amazing together!
Basic Audit
R14,999
Initial Consultation
CX testing
Journey Mapping
Report prepared
Delivery within 3 weeks
Comprehensive Audit
R98,000
Initial Consultation
Wireframing/journey mapping
CX Testing
Staff assessment
Comprehensive report
Customer Research
Usability Testing
Delivery within 2 Months
Frequently Asked Questions
What services do you offer?
I offer a range of UI/UX design services including initial consultations, wireframing, prototyping, user research, usability testing, and responsive design. Check out my Services page for more details.
How much do your design services cost?
My pricing varies based on the scope and complexity of the project. You can find detailed information on my Pricing page. For custom projects, feel free to Contact Me for a personalized quote.
How long does a project take?
The timeline depends on the complexity of the project and the specific requirements. Generally, a basic project can take about a week, while more comprehensive projects can take up to a month or more. I’ll provide a more accurate timeline during our initial consultation.
Can you work on a project with a tight deadline?
I understand that sometimes projects come with tight deadlines. I’m happy to discuss your timeline and see if we can make it work. Please reach out to me as soon as possible so we can plan accordingly.
How can I get started with a project?
Getting started is easy! Just reach out to me via my Contact page, and we can set up an initial consultation to discuss your project goals and requirements.